10 Reasons Why Customers Aren’t Making it to Your Store and Why a Delivery Option Changes That.
Offering Local Delivery Reaches them. Not every customer has the ability to visit a store in person, but that doesn’t mean they don’t want to shop with you. Many factors can prevent someone from making a trip to your business, and when local businesses offer same-day or next-day delivery, they create an easier and more accessible shopping experience. Here are ten common reasons customers may not be able to make it to your store and how providing a delivery option fosters long-term loyalty.
1. Busy Schedules
Between work, school, and other obligations, many customers simply don’t have the time to visit a store during business hours. By offering local delivery, businesses make it easier for customers to shop at their convenience.
2. Illness or Injury
Sickness and injuries can keep people at home for extended periods. Customers who are recovering may not be able to physically visit a store, but with a delivery option, they can still access the products they need.
3. Mobility or Disability Challenges
Some customers face mobility challenges or disabilities that make it difficult or impossible to visit a physical store. A reliable local delivery service ensures they can still shop with ease and independence.
4. Sensory Sensitivities
Crowded or noisy shopping environments can be overwhelming for customers with sensory sensitivities. By providing a local delivery option, businesses can accommodate these customers and make shopping a more comfortable experience.
5. Parents with Newborns or Young Children
Parents caring for newborns or multiple young children often find it challenging to leave the house for shopping. Local delivery allows them to get what they need without disrupting their routines.
6. Lack of Transportation
Not everyone has access to a car or public transit at all times. Whether due to temporary vehicle issues or a lack of reliable transportation, delivery services ensure that these customers can still support local businesses.
7. Unpredictable Weather
Heavy rain, snow, or extreme heat can make going out inconvenient or even unsafe. Having a delivery option allows customers to shop without dealing with harsh weather conditions.
8. Unable to Leave the Workplace During Business Hours
They may not have the flexibility to leave during the day to run errands or work at a place of business that has the same hours as your store. A same-day or next-day delivery service helps them get what they need without interrupting their work schedule.
9. Social Anxiety or Mental Health Challenges
For some customers, social anxiety or other mental health challenges can make in-person shopping stressful. Delivery options give them the ability to support local businesses while shopping in a way that suits their needs.
10. Elderly or At-Risk Shoppers
Some customers may want to support your business but don’t live nearby. Many elderly or at-risk individuals may struggle with transportation or prefer to avoid crowded spaces for health reasons. Local delivery ensures they can still access the products they need safely and conveniently.
How Trexity Can Help Your Business
Trexity provides an easy-to-use local delivery solution that allows small businesses to meet the needs of their customers, no matter their circumstances. With same-day and next-day delivery options, real-time tracking, and a seamless experience, Trexity helps businesses retain customers, increase sales, and build lasting loyalty. Offering delivery through Trexity ensures that every customer has access to your products, even when they can’t visit in person.
Create a Trexity account and start offering local delivery to your customers.