Contact us
Trexity support is available 7 days a week from 8 am – 8 pm local time.
I am receiving a delivery
Tracking
You should have received a tracking link via SMS and email. If you did not receive it, please contact support@trexity.com with your Trexity and order identification numbers.
Rescheduling or cancelling
If you have received a notification for a Trexity delivery, but need to reschedule or cancel, please contact the business where the order was placed.
Merchant
The Trexity Merchant Portal is the best way to reach us for in-flight delivery support.
For general questions about your existing Trexity account, please reach out to: merchant@trexity.com
Courier
The Trexity Courier app is the best way to reach us about your account or in-flight support.
For general questions regarding being a Trexity Courier, please reach out to: drive@trexity.com
Merchant
Interested in using Trexity to handle your local deliveries?
Provide us with some basic information regarding your business and we’ll get things in motion.
FAQ
Frequently asked questions
Trexity is a last mile local delivery software platform that empowers small and medium sized businesses to compete and win against larger retailers. We make getting your product into your customer’s hands easy by giving your business access to our courier network with no monthly fee. Just pay per delivery and we’ll come to your business, pick up the packages, and deliver them to your customers right away.
Trexity currently operates in these Canadian major cities: Ottawa, Toronto, Winnipeg, and Calgary.
No. You can take orders over the phone, in person, or email and input them manually in Trexity’s Merchant Portal to schedule a delivery. Having an online store with one of our Integrations will automatically add deliveries into your portal, reducing administration work.
No, you can package your goods the same way you would for a customer leaving your store. All that is required is attaching a Trexity label to the package.
Currently, Trexity integrates with Shopify, Lightspeed, Bringg, and 2Ship.
We understand that deliveries can be hard to predict sometimes. That’s why Trexity has no monthly fees and you only pay per delivery. Visit our pricing page to learn more
You can deliver most items that weigh less than 35 lbs and do not exceed 2ft x 2ft x 2ft. Visit our knowledge centre to learn more about what we can and cannot deliver.
If you are receiving a delivery, have questions about using Trexity for your local deliveries, or want to become a Trexity Courier, reach out to support@trexity.com and we’ll be happy to assist you or point you in the right direction.