Operations Specialist

Location: Remote

Reports to: Head of Strategy & Ops, Courier Experience

About Trexity

At Trexity, couriers are the heart of our business. We connect local merchants with trusted couriers to make same-day local delivery simple, fast, and reliable. Our mission is to help businesses of all sizes thrive while giving couriers meaningful opportunities to earn on their own schedule.

We’re looking for an Operations Specialist to join our Courier Experience team full-time. In this role, you’ll support the entire courier journey—from acquisition and onboarding to engagement and performance—while driving operational improvements that strengthen our marketplace.

What You’ll Do

Source & Activate: Support couriers from acquisition through onboarding and approval to ensure sufficient supply and marketplace balance.

Onboard: Lead virtual onboarding sessions that prepare new couriers to deliver safely, efficiently, and consistently, ensuring they’re fully platform-ready from day one.

Keep Things Compliant: Oversee background screening and document verification while running compliance programs for regulated deliveries (like alcohol), making sure couriers meet provincial requirements before hitting the road.

Engagement & Retention: Support the courier engagement strategy by implementing programs that improve retention and satisfaction, including market incentives and loyalty initiatives.

Optimize Process: Create a short-term roadmap to improve courier operations and collaborate with internal departments to improve the courier experience.

Track & Improve Performance: Monitor courier performance, step in quickly when standards aren’t met, and celebrate wins when they are.

Use Data to Drive Action: Work with tools like Looker Studio and Google Sheets (BigQuery is a bonus) to spot trends and recommend improvements.

Leverage Communication Tools: Use HubSpot (or similar tools) to manage courier communications and ensure timely outreach.

What We’re Looking For

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent practical experience).
• 1-3 years of experience in operations, community management, or marketplace platforms.
• Strong organizational skills and attention to detail, especially around compliance and documentation.
• Comfortable analyzing data to make decisions (Google Sheets, Looker Studio; BigQuery is a plus).
• Great communicator who builds trust with people from all walks of life.
• A proactive problem-solver who enjoys improving processes in fast-moving environments.
• Ability to work independently in a remote-first environment while thriving in a collaborative team.

Why You’ll Love Working With Us

• You’ll have a direct impact on how couriers experience Trexity every day.
• You’ll work with a collaborative team that values new ideas.
• You’ll gain hands-on experience across operations, product, and marketing.
• You’ll be part of a people-first company making a difference for local businesses and the communities they serve.

What Every Team Member Gets

• Full health benefits from day one.
• Three weeks vacation, with additional personal days for flexibility and balance.
• Employee share option plan, so you share in the success you help build.
• Remote-first work environment, empowering you to work where you thrive.
• Modern tools and technology to support you in doing your best work.
• An open-door policy that encourages transparency and feedback at all levels.
• A supportive, honest team culture where collaboration and respect come first.